Last updated: July 13, 2026
These Terms and Conditions ("Terms") govern your use of internet services provided by Keith.Net Incorporated ("Keith.Net", "we", "us"), an internet service provider based in Antipolo City, Rizal, Philippines. By subscribing to or using our services, you agree to these Terms.
Keith.Net provides wired (fiber) and wireless internet connectivity to residential and business subscribers within our covered service areas. Advertised speeds are the maximum for each plan; actual speeds may vary with network conditions, location, and equipment. Service availability is limited to covered areas.
Standard installation is provided free of charge within serviceable areas. Equipment supplied by Keith.Net (such as modems, routers, or antennas) remains our property unless otherwise stated and must be returned in good condition upon termination of service. The subscriber is responsible for loss of or damage to the equipment beyond normal wear and tear.
Service fees are billed monthly at the rate of your chosen plan. Payments may be made online (including GCash and bank transfer) or in person. Bills are due on the date indicated on your statement of account. Accounts with unpaid balances may be temporarily disconnected until settled; a reconnection may require payment of outstanding balances.
Our plans have no data caps. You agree not to use the service for unlawful activities, to interfere with the network or other subscribers, to resell or redistribute the service without our written consent, or to engage in activities that compromise network security. We may suspend service that violates this section.
We work to keep our network available at all times, but service may occasionally be interrupted by maintenance, power outages, weather, or events beyond our control. Our support team is available 24/7 to assist with connection issues. Report service problems through our hotline, Facebook page, or email so we can address them promptly.
We may update plans, pricing, or promotions from time to time. Changes affecting existing subscribers will be communicated in advance through our official channels.
You may cancel your subscription by contacting customer service. Any outstanding balance and any unreturned Keith.Net equipment must be settled upon cancellation. We may terminate service for continued non-payment or violation of these Terms.
We collect and use subscriber information only as described in our Privacy Policy. We do not sell your personal data to third parties.
To the extent permitted by law, Keith.Net is not liable for indirect or consequential losses arising from service interruptions or delays. Our responsibility is limited to restoring the service and, where applicable, crediting fees for extended verified outages.
For questions about these Terms, contact us at support@keithnetinc.com or call 0917 713 1683 (Globe/TM) / 0919 061 5046 (Smart/TNT/Sun).
